What’s the basic knowledge of the EX0-001 Exam you should get? The ITIL Foundation (Syllabus 2011) Exam, also called EX0-001 Exam, which is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles.
Exam Code: EX0-001
Exam Name: ITIL Foundation (Syllabus 2011)
Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management